bajiaf Privacy Policy

Last updated: 1 January 2026. This Privacy Policy applies to all users of bajiaf.

1. Who We Are and How to Contact Us

1.1 This Privacy Policy is issued by bajiaf ("we", "us", "our"), the operator of the online casino and sports betting platform accessible at https://bajiaf.app. bajiaf is the data controller responsible for personal data collected through this platform.

1.2 If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, you may contact our privacy team at: [email protected]. We are available in English, 24 hours a day, 7 days a week.

2. Personal Data We Collect

2.1 Registration and Identity Data

When you create a bajiaf account, we collect the following personal information:

• Full legal name as it appears on your government-issued identity document
• Date of birth (to verify that you are aged 21 or above)
• Mobile phone number (used as the primary account identifier and for security verification)
• Email address (where provided, for account communications)
• Residential address in Bangladesh (city, district, and division)
• National Identity Card (NID) number or passport number (collected during KYC verification)

2.2 Financial and Transaction Data

When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay, or any other approved payment method, bajiaf processes the following financial information:

• Mobile financial service account number or bank account details used for the transaction
• Transaction reference numbers provided by the payment provider
• Deposit and withdrawal amounts denominated in Bangladeshi Taka (BDT)
• Timestamps of all financial transactions associated with your account

bajiaf does not store full payment account credentials (such as PINs or passwords) on its own servers. Payment authentication is handled directly by the relevant mobile financial service provider.

2.3 Usage and Activity Data

As you use the bajiaf platform, we automatically collect certain technical and behavioural data:

• IP address and approximate geographic location (country and city level)
• Device type, operating system, and browser version
• Session start and end times, pages visited, and features used
• Games played, bets placed, and betting history within your account
• Clickstream data and interaction logs used to improve platform performance

2.4 Communications Data

When you contact bajiaf's customer support team, we retain records of that communication, including the content of messages exchanged, the date and time of contact, and the nature of the query or complaint. This data is used to resolve your inquiry and to improve our support processes.

2.5 Cookies and Similar Technologies

bajiaf uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse site performance. Strictly necessary cookies are deployed without consent as they are essential for the platform to function. Analytics and performance cookies may be used to understand how users navigate the site. You may manage cookie preferences through your browser settings, though disabling strictly necessary cookies may impair platform functionality.

3. How We Use Your Personal Data

3.1 bajiaf processes personal data for the following purposes and on the following legal bases:

• Account creation and operation — To register your account, verify your identity, and provide access to the bajiaf platform. Legal basis: performance of a contract.
• Payment processing — To process deposits and withdrawals via approved Bangladeshi payment methods. Legal basis: performance of a contract.
• KYC and fraud prevention — To verify your age and identity, prevent money laundering, and detect fraudulent activity. Legal basis: legal obligation and legitimate interests.
• Responsible gaming — To monitor betting patterns, identify signs of problem gambling, and apply account-level restrictions where appropriate. Legal basis: legal obligation and legitimate interests.
• Customer support — To respond to your queries, complaints, and requests. Legal basis: performance of a contract and legitimate interests.
• Platform improvement — To analyse usage data, identify technical issues, and enhance the user experience. Legal basis: legitimate interests.
• Marketing communications — To send you promotional offers and platform updates, where you have provided consent. Legal basis: consent. You may withdraw consent at any time by contacting [email protected].
• Legal compliance — To comply with applicable laws and to respond to requests from competent authorities. Legal basis: legal obligation.

4. Sharing Your Personal Data

4.1 bajiaf does not sell, rent, or trade your personal data to any third party for commercial purposes. We share personal data only in the following limited circumstances:

• Payment providers — Transaction data is shared with bKash, Nagad, Rocket, Upay, and other payment service providers solely to process your requested financial transactions.
• Identity verification partners — Where necessary to complete KYC verification, identity documents may be processed by a trusted third-party verification service operating under strict data processing agreements.
• Technology and infrastructure providers — Service providers who host, maintain, or support the bajiaf platform may process personal data on our behalf under binding data processing contracts.
• Game content providers — Certain game providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may receive limited session and game data necessary to deliver their games. These providers operate under their own privacy obligations.
• Law enforcement and regulatory bodies — bajiaf will disclose personal data to competent authorities where required to do so by applicable law, court order, or to protect the rights and safety of users or third parties.

4.2 All third-party data processors engaged by bajiaf are subject to contractual obligations requiring them to process personal data only for the specified purpose, maintain appropriate security measures, and not further disclose the data.

5. Data Retention

5.1 bajiaf retains personal data for as long as your account remains active and for such additional period as is necessary to comply with our legal obligations. The following indicative retention periods apply:

• Account and identity data — Retained for the duration of the account and for a minimum of five (5) years following account closure, in accordance with anti-money laundering obligations.
• Transaction records — Retained for a minimum of five (5) years from the date of the transaction.
• KYC documents — Retained for the duration of the account and for five (5) years following account closure.
• Customer support communications — Retained for two (2) years from the date of the communication, unless a longer period is required by an ongoing dispute or legal process.
• Usage and activity data — Retained for up to twelve (12) months for platform analytics purposes.

5.2 Once the applicable retention period has elapsed and there is no further legal basis for retention, bajiaf will securely delete or anonymise your personal data.

6. Data Security

6.1 bajiaf implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data in transit between your device and our servers
• Encryption of sensitive data at rest within our secure database infrastructure
• Role-based access controls ensuring that only authorised personnel access personal data
• Regular security assessments and penetration testing of the platform
• Two-factor authentication requirements for administrative access to production systems

6.2 While bajiaf takes reasonable steps to protect your data, no internet-based system can guarantee absolute security. You are responsible for maintaining the security of your own device and login credentials. If you suspect a security breach affecting your account, contact [email protected] immediately.

7. Cookies Policy

7.1 bajiaf uses the following categories of cookies on its platform:

• Strictly necessary cookies — Essential for the operation of the platform, including session management, authentication, and security. These cannot be disabled without impairing platform functionality.
• Performance and analytics cookies — Used to collect anonymised data about how users interact with the platform. This data helps us identify areas for improvement and measure the effectiveness of new features.
• Functional cookies — Used to remember your preferences, such as language settings and last-visited game categories, to provide a more personalised experience on return visits.

7.2 You may adjust your cookie preferences through your browser settings at any time. Note that disabling strictly necessary cookies will prevent the bajiaf platform from functioning correctly.

8. Children's Privacy

8.1 The bajiaf platform is strictly prohibited for individuals under the age of 21. bajiaf does not knowingly collect personal data from individuals under 21 years of age. If we become aware that personal data has been collected from an underage individual, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account on bajiaf, please report this to [email protected] immediately.

9. International Data Transfers

9.1 bajiaf's primary operations serve the Bangladeshi market. Where personal data is processed or stored by third-party service providers operating in other countries, bajiaf ensures that appropriate safeguards are in place, including contractual protections equivalent to those offered under applicable data protection standards. Such transfers are made only where necessary for the purposes described in this Policy.

10. Changes to This Privacy Policy

10.1 bajiaf reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable law. Where changes are material, we will notify registered users by displaying a prominent notice on the platform. The updated Policy will take effect from the date indicated at the top of the document.

10.2 Your continued use of the bajiaf platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not accept the revised Policy, you must cease using the platform and may request the withdrawal of any real-money balance in your account.

11. Contact and Complaints

11.1 If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact bajiaf's privacy team at [email protected]. We aim to acknowledge privacy-related queries within 5 business days and to resolve them within 30 calendar days.

11.2 If you are not satisfied with our response to your privacy concern, you may escalate your complaint through the appropriate channels available to you under applicable law.