bajiaf Frequently Asked Questions

bajiaf requires a valid National Identity Card (NID) or passport to complete Know Your Customer (KYC) verification. You may also be asked to provide a recent utility bill or bank statement as proof of address. KYC is required before your first withdrawal and helps protect your account from unauthorised access. Submitting clear, legible photos of your documents speeds up the review process, which typically takes one to two business days.

You can reset your bajiaf password directly from the login page by selecting the "Forgot Password" option and entering your registered mobile number. An OTP will be sent to that number; enter the code to proceed and set a new password. If you no longer have access to your registered mobile number, contact [email protected] with your account details and identity documentation so the team can assist you securely.

No — bajiaf strictly enforces a one-account-per-person policy. Each player is permitted exactly one registered account, linked to a unique mobile number and NID. Creating duplicate accounts to claim multiple welcome bonuses or circumvent limits is a violation of bajiaf's Terms and Conditions and will result in all associated accounts being suspended and balances forfeited. If you believe a duplicate account was created in your name by someone else, contact support immediately.

To permanently close your bajiaf account, send a closure request from your registered email address to [email protected]. Include your account username and a brief reason for closure. Any remaining balance will be withdrawn to your verified payment method before the account is deactivated. If you are closing your account due to concerns about problem gambling, we encourage you to consider our self-exclusion programme instead, which preserves the option to return under controlled conditions in the future.

bajiaf follows standard cricket betting rules for BPL (Bangladesh Premier League) and all other tournaments. Bets are settled based on the official match result as declared by the governing body. For a match to be valid for most bet types, a minimum number of overs must be completed — this threshold is stated in the bet slip before you confirm your wager. Rain interruptions, Duckworth-Lewis-Stern (DLS) adjustments, and super overs are all factored into settlement. Live in-play bets are locked once the ball is in motion and cannot be cancelled.

Yes — bajiaf is built mobile-first and works seamlessly on all modern Android and iOS smartphones through your mobile browser, with no app download required. The site is optimised for popular devices used across Bangladesh, including entry-level Android phones with smaller screens. Simply open your preferred browser, navigate to bajiaf.app, and log in to access the full range of games, sports betting, live casino, and your wallet — all from your phone.

RTP varies by individual slot title, but bajiaf hosts games from leading providers — including Pragmatic Play, NetEnt, and Microgaming — whose slots typically carry RTPs between 95% and 97%. The RTP for each game is displayed in its information panel before you start playing. A higher RTP means the game returns a larger proportion of all wagers to players over time, though it does not guarantee wins in any individual session. RTP is calculated over millions of game rounds and is independently audited by the game provider.

bajiaf's live casino section is powered by Evolution Gaming and Ezugi, streaming real dealers in real time directly to your screen. You join a table, place your chips before the betting window closes, and watch the dealer spin the roulette wheel, draw blackjack cards, or roll dice in real time. A live chat feature lets you interact with the dealer and other players at the table. A stable internet connection — 4G or Wi-Fi — is recommended for the best experience. Minimum bet amounts vary by table and are displayed before you join.

All games on bajiaf use certified Random Number Generators (RNG) supplied by the game providers, ensuring every outcome is statistically independent and unpredictable. Game providers like Pragmatic Play, Evolution Gaming, and Spribe are subject to independent audits by accredited testing laboratories. bajiaf does not alter game outcomes and has no ability to influence RNG results. Live casino results are physically determined by the dealer and are fully visible on your stream in real time, making manipulation impossible.

bajiaf is a secure platform that uses SSL encryption to protect all data transmitted between your device and our servers, ensuring your personal information and financial transactions are safe from interception. Player funds are held in segregated accounts separate from company operating funds. All game outcomes are produced by certified RNG systems. bajiaf does not share your personal data with third parties for marketing purposes without your consent. For account security, always use a unique strong password and never log in over public Wi-Fi without a VPN.

The minimum age to register and play on bajiaf is 21 years old. This is a strict, non-negotiable policy. All players must confirm their age at registration, and bajiaf conducts identity verification to enforce this rule. Any account found to belong to a person under 21 will be immediately suspended and any remaining balance returned. bajiaf strongly advises parents and guardians to use device-level parental controls to prevent minors from accessing gambling websites.

To self-exclude from bajiaf, contact our support team at [email protected] and request self-exclusion. Your account will be suspended within 24 hours for a minimum period of six months, with the option to make it permanent. During self-exclusion, you cannot log in, place bets, or receive marketing communications from bajiaf. Your account balance will remain secure and can be withdrawn once the exclusion period ends. Self-exclusion is the most effective tool for players who feel their gambling is causing harm, and we process all requests without judgment.

Yes — bajiaf's time-out feature lets you pause your account for 24 hours, 7 days, or 30 days without permanently closing it. During a time-out, you cannot log in or place bets, but your account, balance, and history are fully preserved. A time-out is ideal if you feel you need a short break to reset. To activate a time-out, go to your account settings or email [email protected]. The time-out takes effect immediately and cannot be lifted early — this is by design, to give you a genuine break.

bajiaf protects player data using 256-bit SSL encryption on all pages, two-factor authentication (2FA) options for account login, and strict internal data access controls. Payment details are handled through secure, encrypted payment gateways — bajiaf does not store your full bKash PIN, card numbers, or banking credentials on its servers. Data is stored on secure servers and subject to regular security audits. Please review bajiaf's Privacy Policy for a full explanation of what data is collected, how it is used, and your rights as a player.

If you suspect unauthorised access to your bajiaf account, change your password immediately using the "Forgot Password" function and then contact [email protected] to report the incident. The support team can freeze your account instantly to prevent any further transactions while the investigation is underway. Provide as much detail as possible — suspicious login times, unfamiliar bets, or unexpected withdrawal requests. bajiaf takes account security very seriously and will act quickly to protect your funds.